Grasshopper is leaving the UK

We embarked on a journey to provide small businesses with a professional phone system. As of January 2018, we will no longer be accepting any new signups.

We will help our current customers port their numbers over to another carrier before we officially shut down the service on 30 April 2018.

Doing business in the US? Visit our US site.


Smartnumbers vs Grasshopper

Virtual Landline Comparisons

What is Smart Numbers?

Smart Numbers is a communications company that provides telephone systems and numbers, call management tools, and marketing support. Smart Numbers only uses the UK's Tier 1 networks to provide reliable call quality.

The Mobile Landline Numbers plan is designed for small businesses interested in a landline phone number for their office or mobile device. The landline number you choose can be directed to your mobile device, home or office. You have the choice of selecting a pay-as-you-go plan or adding a minute-based package to an existing plan.

No matter the plan you select, you will be charged a setup fee, and for most plans, a number rental free.

What are some key differences and similarities between Smart Numbers and Grasshopper?

Technology: Neither Smart Numbers nor Grasshopper require hardware installation. Grasshopper also provides a free smartphone app and control management tool for desktop. Smart Numbers only offers a control management tool.

Features: Each Grasshopper plan includes advanced features, including on-hold music, call answering, custom main greeting, call diversion, and fax to email. Smart Numbers features vary depending on call plans.

Multiple Numbers: Smart Numbers provides one number for each plan and you have the option to add another number at any time for an additional £3.99 per month. Each Grasshopper plan includes one number. The Grasshopper Grow and Max plans, however, include more numbers at no additional cost.

Customer Service: Grasshopper customers are encouraged to call the support line which is available 24/7. Smart Numbers encourages customers to use their contact form as customers who call the support line will be charged the local call rate.

How much does it cost?

Grasshopper's pricing is simple. You purchase the plan that offers the amount of minutes you need to run your business. Because each plan offers the same advanced features, you don't need to worry about which features to select. In addition, there is no setup fee.

Smart Numbers pricing structure is complicated and not ideal for a small business owner trying to keep track of expenses. The pay-as-you-go plans include setup fees and varying minute rates based on device and location. This option is difficult as you'll have to plan and monitor your minutes and where you're making calls from.

You also have the option to choose a minutes package to add to your plan so you don't have to track spend; however, not each plan offers the same features.

£10 /month £20/month £30/month £150/month
0 minutes (pay as you go) 1,000 minutes 2,000 minutes 10,000 minutes
1 included number 1 included number 2 included numbers 3 included numbers
Smart Numbers
Discount Call Plan Standard Calls Only International Routing Value Plan BT Local Exchange Numbers
Set up fee per number £4.95 Set up fee per number £9.99 Set up fee per number £9.99 Set up fee per number £9.99 Set up fee per number £49.99
1.99 pence per minute 1.99 pence per minute 1.99 pence per minute 1.99 pence per minute 1.99 pence per minute
Free Number Rental Free Number Rental Number Rental £9.95 Number Rental £45.95 Number Rental £12.95
Smart Numbers Other Plan Options
Discount Call Plan + 100 Plan Standard Calls Plan + 100 Plan 300 Plan 300 Plan Smart Plan
100 free minutes 100 free minutes 300 free minutes 300 free minutes 500 free minutes
£6.99 per month £6.99 per month £15.99 per month £15.99 per month £24.99 per month
Free: voicemail message taking & missed call management services, controllable routing or web/dial in access 2 free features Free: call whisper, on-demand call recordings, divert to different phones by time and day, voicemail message taking, missed call alerts 5 free features Free: Multi Extension switchboard, Your own Personal Assistant, call recording for all calls, listen on-line, email recordings, download calls. Voicemail message taking & missed call management services, controllable routing or web/dial in access

Choosing the best option for you

Smart Numbers is a great virtual phone system for your business. You have a lot of control over how much you want to spend, which call features you want, and how many numbers you need.

However, if you prefer a simple package that delivers advanced features and easy-to-understand call plans, Grasshopper is the best choice. Grasshopper also offers a smartphone app that allows you to make edits to your call settings where you are.

Smart Numbers Reviews

If you’re looking for online reviews of Smart Numbers, you can check out their reviews page on Trustpilot here.

If you want to compare those with Grasshopper, you can find our reviews on Google+, the Better Business Bureau, Virtual Phone System Reviews, and GetApp.