Grasshopper is leaving the UK

We embarked on a journey to provide small businesses with a professional phone system. As of January 2018, we will no longer be accepting any new signups.

We will help our current customers port their numbers over to another carrier before we officially shut down the service on 30 April 2018.

Doing business in the US? Visit our US site.


Call Forwarding from Grasshopper

Have all Your Business Calls Answered

call forwarding
  • Never miss a call with call forwarding
  • You and your employees stay connected anywhere in the world
  • Forward calls to any number on any phone
  • Grasshopper makes call forwarding simple
  • 30 Day Money Back Guarantee!
Get Call Forwarding » or See How it Works »

What is Call Forwarding?

It-s pretty simple. Call forwarding, or call diversion is a feature that lets calls made to one number be forwarded to another number. For example, you might have a 0800 business number that forwards to your mobile number. That way, when anyone calls your business line, you can answer it from your mobile instead of buying expensive hardware that you don-t need.

How is Call Forwarding Used in Business?

Entrepreneurs, start-up founders, and small business owners all enjoy the benefits of call forwarding. Here are some of the ways they commonly use it:

  • Replace one mobile or multiple mobiles with a professional sounding business line, complete with a main greeting.
  • Use one business line that forwards to multiple mobiles or landlines.
  • Use one business line that forwards to a voicemail or informational extension so that employees don’t have to answer every call.
  • Create numbers in area codes different from their own. For example, if they do business in London but live in Lancaster.
  • Use call forwarding to track specific marketing campaigns.

Benefits of Call Forwarding

Here are 5 important benefits to consider:

  1. Availability – You and your staff can always be available to customers, at any time of the day.
  2. Global Connectivity – You can easily be reached whether you step away from your desk or fly across the world.
  3. Never Miss a Call – Calls can be diverted to another employee when you are unavailable.
  4. Share Information – Customised on-hold commercial allows you to share vital information and pitch to potential customers while they wait.
  5. Fully Customisable – Options allow you to screen the call before deciding if you want to take it or send it to voicemail.

This feature helps businesses small and large. Whether you have employees spread across the country or you just want to field calls after hours, Grasshopper call forwarding ensures that everyone can stay in touch.

Tips for Using Call Forwarding

Call forwarding is an excellent tool for keeping in touch and staying abreast of things when you’re not in the office. You want to use it, but if you’re not careful, work calls can take over your life. Here are a few simple tips for preventing call forwarding from hurting your work-life balance:

  • Turn off your mobile when you know you don’t want to be bothered
  • Utilise the scheduling feature of Grasshopper call forwarding to turn forwards to your mobile off during certain hours or on certain days
  • Take advantage of the caller ID screening feature – if it’s not important, send it to voicemail
  • Add an employee or co-worker’s number to your call forwarding – they can handle it if you’re busy
  • Post the hours you’re available on your website and include them in your voicemail message and on-hold commercial to limit the calls that come through after hours

If you take just a few extra steps, you can get all the benefits of virtual call forwarding without losing the delicate balance between work and home life.

How to Setup Call Forwarding

Once you add your extension, you can activate call forwarding. You’ll see a button to “Add a forwarding number.” Just type in the number you want calls forwarded to. You can add up to 15 forwarding numbers per extension.

Now you can decide how Grasshopper should announce calls to this number and when to forward and not to forward to it. If you add more than one forwarding number, you can designate the order to call them and how long to keep trying if you don’t pick up.

What’s the Difference Between Call Forwarding and Call Diversion?

Nothing. They are one in the same.

What Does Call Forwarding with Grasshopper Offer?

Grasshopper gives you a freephone or local number, and allows you to forward it to the phone lines of your choice. You can forward this number to any mobile or landline, or combinations of the two. Grasshopper allows you to set up extensions to have calls automatically forwarded to employees. We offer a host of features, such as Dial-by-Name Directory, Custom Main Greetings, Voicemail Transcription, and fax to email that make standard call forwarding even better.

Frequently asked questions about call forwarding:

What options do I have when calls are forwarded to me?

By default, when a call is forwarded to you, you have three options after picking up the line. Each option will be announced to you before you begin speaking with the caller. The first option is to press 1 to accept the call. Option 2 will send the caller to voicemail and option 3 will read the caller ID so you can determine whether you want to take the call.

How many phone numbers can I have Grasshopper ring to try to reach me?

Each extension can ring up to 15 different phone numbers in the order of your preference. Callers will hear on hold music, or your own customised on-hold commercial, while our virtual phone system locates you. You may also program the days and hours that each number is called.

Can I have calls forwarded to more than one number?

Yes. Each extension can ring up to 15 different phone numbers in the order of your preference.

What types of phones can my calls be forwarded to?

With worldwide call forwarding, you and your employees can be reached on virtually any telephone number in the world including home, office, VoIP or mobile phones.

What do callers hear while the call is being forwarded?

With Grasshopper call forwarding, callers will hear on hold music, or your own customised on-hold commercial, while our virtual phone system locates you.

Can I program when to forward to each number?

Yes. You can program the days and hours that calls are routed to each forward number you add.

How do I disable call forwarding?

Disabling one particular number or call forwarding in general is as easy as logging into your account and changing the forward setting to “Off.” You’ll also see an option to delete the number from call forwarding.

Can I use call forwarding for my local number?

Yes. Grasshopper features both freephone forwarding and local number forwarding.

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Here's what a few of them have to say about Grasshopper

I am now a huge fan of Grasshopper… truly saved the day (and my sanity). carolyn-appleton-jpg Carolyn Appleton Carolyn M. Appleton, Inc.
Having a phone number on our site increased conversion of site visitors to sign ups and paid users! allan-branch-jpg Allan Branch LessAccounting