RingCentral vs Grasshopper
VoIP vs Virtual Phone System Comparison
Virtual vs VoIP
Grasshopper is a virtual phone system which means you use what you already have and what you’re already paying for. Grasshopper uses your existing phone line (mobile, landline or both) to re-reroute incoming calls to any line you want. RingCentral is a VoIP provider which means customers’ voice data is sent using internet protocol, rather than a traditional telephone network.
Both options will save you a lot of money on phone calls – especially international calls. However, one option might be better than the other depending on your needs. To make a decision, think about the number of employees using the technology, the devices you’ll be making and receiving phone calls on and the features you want.
We compare Grasshopper and RingCentral below so you can select the best option for you.
What are some key differences between RingCentral and Grasshopper?
Technology: Grasshopper is a virtual phone system provider and RingCentral is a VoIP provider, offering an internet-based voice platform that doesn’t require PBX hardware.
Softphone: RingCentral also offers a Softphone option that enables you to make or take calls straight from your computer. Grasshopper UK doesn’t – yet. However, our US customers receive this great feature.
Integrations: Grasshopper integrates seamlessly with Google Voice and Skype. RingCentral also offers a number of integrations including Salesforce, ServiceNow and Zendesk.
What are some similarities between RingCentral and Grasshopper?
Multiple Extensions & Numbers: Grasshopper offers 100 extensions with every plan; a great option for new businesses planning to grow. RingCentral’s Standard and Premium plan also offer the ability to add phone numbers and user extensions seamlessly as your business grows.
Mobile apps: Both Grasshopper and RingCentral offer mobile apps so you can customize your business communications anywhere anytime.
User-friendly web portal: Grasshopper and RingCentral both offer a user-friendly web interface that allows you to make all your customizations whenever you want. Here’s where you can easily add numbers, edit call forwarding options and setup voice greetings.
- Features: Grasshopper and RingCentral offer a variety of features. Standard features include music on hold, voice studio and call forwarding. Advanced features include call monitoring, voicemail transcription and more.
How much does it cost?
It’s hard to compare the cost side-by-side as the plans and pricing are structured differently. For instance, Grasshopper’s plans are structured around minute use. Where you call and from what device doesn’t affect cost at all, making it easy to keep track of your costs.
RingCentral is a little more complicated. The plans are structured around minute use, however, you have to pay attention to outbound minute use and inbound minute use.
|Pay As You Grow||RAMP||GROW||MAX|
|0 minutes (pay as you go)||1,000 minutes||2,000 minutes||10,000 minutes|
|100 extensions||100 extensions||100 extensions||100 extensions|
|Fax & Voicemail||Fax & Voicemail||Fax & Voicemail||Fax & Voicemail|
|£8/month/user (annual contract)||£13/month/user (annual contract)||£18/month/user (annual contract)|
|100 outbound minutes /month/user to mobile, landline and fax||750 outbound minutes /month/user to mobile, landline and fax||2000 outbound minutes /month/user to mobile, landline and fax|
|250 inbound minutes month/account to freephone & non-geographic numbers||1000 inbound minutes month/account to freephone & non-geographic numbers|
|N/A||unlimited extensions||unlimited extensions|
|N/A||internet fax||internet fax|
Choosing the best option for you
Grasshopper and RingCentral both offer a great phone system solution for your business. When it comes to choosing the best provider for your business, think about the integrations, minutes and features you need. It’s also important to consider where you’ll be making and receiving calls (international calls vs local calls) in addition to the devices you use most.